Service and Warranty

It is recommended that you have all gaskets checked each year by a certified watchmaker to ensure the water resistance of the timepieces and preserve the longevity.

Your Aquacy timepiece come with a 2 year Movement Warranty against manufacture defects. You have a 2 year warranty on the rest of the watch against manufacturer defects excluding certain items(see below).

Should your watch require warranty service you can email   When emailing please include the name purchased under and the nature of your issue.

Covered: Watch case, crystals, bezel, crown, movement, dial, hands, buckles, metal bracelets.

Not Covered: Normal wear and tear on watch straps/bands.  Scratches, breakage caused by misuse or other customer caused damage or loss.  Movement damage caused by dropping the watch or other extreme shock. Moisture inside the watch resulting from failing to properly screw down the crown.

Watch bands are guaranteed to be free from manufacturing defects at the time of purchase but are not otherwise warrantied as they are normal “wear and tear” items.

Leather watch bands typically have a finite life as perspiration and body oils degrade natural leathers over time. It is not unusual to replace your watch band annually.

Water Resistance Guidelines:
50 Meters / 5 ATM / 165 Feet - suitable for swimming
100 Meters / 10 ATM / 330 Feet - suitable for swimming and snorkeling
200 Meters / 20 ATM / 660 Feet - suitable for recreational scuba diving
300 Meters / 30 ATM / 1000 Feet - suitable for professional diving
500 Meters / 30 ATM / 1000 Feet - Suitable high-impact water sports, scuba-diving and saturation diving
1000 Meters / 100 ATM / 1000 Feet - Suitable for all high-impact water sports, scuba-diving and saturation diving

No watch no matter the rating should ever be showered in, worn in a Hot tub or worn in a Sauna.  The heat and steam reacts differently with the watch.  These uses will void the warranty.